The Guidebook for Performance Improvement

Working with Individuals and Organizations
Herausgeber: Kaufman, Roger; Macgillis, Paula; Thiagarajan, Sivasailam

• Gebundenes Buch

Produktbeschreibung

The Guidebook for Performance Improvement draws on all the current improvement approaches-quality, reengineering, job-task analysis, reward programs, and others-synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: -The Origins and Critical Attributes of Human Performance Technology * Research and Development Origins of Performance Systems * Social Responsibility -A Strategic-Planning Framework: Mega Planning * Preparing Performance Indicators and Objectives * Needs-Assessment Basics * Business-Unit Performance Analysis and Development * Organizational Mapping * Job-Task Analysis -The Hierarchy of Interventions * Applications of Total Quality Concepts to Organizational Effectiveness * Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness * Job Aids* Recruitment and Turnover * Accountability for Staff Turnover * Performance Management * Program Management: Its Relationship to the Project * Rewards and Performance Incentives * Developing Test and

Produktdetails

• Verlag: Wiley
• Seitenzahl: 660
• Erscheinungstermin: 17. Dezember 1996
• Englisch
• Abmessung: 240mm x 161mm x 40mm
• Gewicht: 1147g
• ISBN-13: 9780787903534
• ISBN-10: 0787903531
• Artikelnr.: 22171533

Autorenporträt

Roger Kaufman is director of Roger Kaufman & Associates and professor and director of the Office for Needs Assessment and Planning at Florida State University. Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities. Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.

Inhaltsangabe

Introduction: The Changing Realities of Human and OrganizationalPerformance Improvement.

ORIGINS.

The Origins and Critical Attributes of Human PerformanceTechnology.

Research and Development Origins of Performance Systems.

Social Responsibility.

DIRECTION FINDING AND GOAL SETTING.

A Strategic-Planning Framework: Mega Planning.

Preparing Performance Indicators and Objectives.

Needs-Assessment Basics.

A Systems Schema.

ANALYSIS.

Business-Unit Performance Analysis and Development.

Organizational Mapping.

Job-Task Analysis.

DESIGN AND DEVELOPMENT.

The Hierarchy of Interventions.

Applications of Total Quality Concepts to OrganizationalEffectiveness.

Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness.

Job Aids.

Organizational Development for Human PerformanceTechnologists.

IMPLEMENTATION.

Personnel Selection and Assignment.

Recruitment and Turnover.

Accountability for Staff Turnover.

Performance Management.

Program Management: Its Relationship to the Project.

Rewards and Performance Incentives.

Planning Change: Past, Present, Future.

Integrating People, Planning, and Change.

Performance Improvement in Developing Countries.

EVALUATION.

Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines.

Performance Is Easy to Monitor and Hard to Measure.

Developing Test and Assessment Items.

Quality Management/Continuous Improvement.

Performance Appraisal.

List of Contributors.

Index.