The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike.
The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Roger Kaufman is director of Roger Kaufman & Associates and professor and director of the Office for Needs Assessment and Planning at Florida State University. Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities. Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.
Inhaltsangabe
Introduction: The Changing Realities of Human and OrganizationalPerformance Improvement. ORIGINS. The Origins and Critical Attributes of Human PerformanceTechnology. Research and Development Origins of Performance Systems. Social Responsibility. DIRECTION FINDING AND GOAL SETTING. A Strategic-Planning Framework: Mega Planning. Preparing Performance Indicators and Objectives. Needs-Assessment Basics. A Systems Schema. ANALYSIS. Business-Unit Performance Analysis and Development. Organizational Mapping. Job-Task Analysis. DESIGN AND DEVELOPMENT. The Hierarchy of Interventions. Applications of Total Quality Concepts to OrganizationalEffectiveness. Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness. Job Aids. Organizational Development for Human PerformanceTechnologists. IMPLEMENTATION. Personnel Selection and Assignment. Recruitment and Turnover. Accountability for Staff Turnover. Performance Management. Program Management: Its Relationship to the Project. Rewards and Performance Incentives. Planning Change: Past, Present, Future. Integrating People, Planning, and Change. Performance Improvement in Developing Countries. EVALUATION. Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines. Performance Is Easy to Monitor and Hard to Measure. Developing Test and Assessment Items. Quality Management/Continuous Improvement. Performance Appraisal. List of Contributors. Index.
Introduction: The Changing Realities of Human and OrganizationalPerformance Improvement. ORIGINS. The Origins and Critical Attributes of Human PerformanceTechnology. Research and Development Origins of Performance Systems. Social Responsibility. DIRECTION FINDING AND GOAL SETTING. A Strategic-Planning Framework: Mega Planning. Preparing Performance Indicators and Objectives. Needs-Assessment Basics. A Systems Schema. ANALYSIS. Business-Unit Performance Analysis and Development. Organizational Mapping. Job-Task Analysis. DESIGN AND DEVELOPMENT. The Hierarchy of Interventions. Applications of Total Quality Concepts to OrganizationalEffectiveness. Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness. Job Aids. Organizational Development for Human PerformanceTechnologists. IMPLEMENTATION. Personnel Selection and Assignment. Recruitment and Turnover. Accountability for Staff Turnover. Performance Management. Program Management: Its Relationship to the Project. Rewards and Performance Incentives. Planning Change: Past, Present, Future. Integrating People, Planning, and Change. Performance Improvement in Developing Countries. EVALUATION. Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines. Performance Is Easy to Monitor and Hard to Measure. Developing Test and Assessment Items. Quality Management/Continuous Improvement. Performance Appraisal. List of Contributors. Index.
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