With sections dedicated to post-acute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines - from inpatient rehab facilities, long term acute care hospitals, nursing homes, assisted living and residential care communities to home-and-community-based services.
With sections dedicated to post-acute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines - from inpatient rehab facilities, long term acute care hospitals, nursing homes, assisted living and residential care communities to home-and-community-based services.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Keith R. Knapp, PhD, MHA, HSE, CFACHCA, currently serves as associate professor in the Department of Health Management and Policy at the University of Kentucky's College of Public Health and as senior adviser on Adult Programs to the secretary of the Cabinet for Health and Family Services, Commonwealth of Kentucky.
Inhaltsangabe
Foreword Preface Acknowledgments Introduction Section I: The Postacute Care Segment of Healthcare and Human Services Chapter 1. The Senior Living Field: Background, History, and its Current and Future State Chapter 2. Customer Care, Supports, and Services Section II: Operations Chapter 3. Human Resources Chapter 4. Financial Management in Senior Care Chapter 5. Environment Section III: Leadership and Management Chapter 6. Providing a Context for Leadership Chapter 7. Strategic Thinking and Innovation: Positioning for the Future Chapter 8. Marketing and Public Relations for Senior Living Organizations Chapter 9. Critical Thinking and Operational Practice for the Health Services Leader: Pulling it Together Chapter 10. People: Human Resources and Relationships Chapter 11. Customer Service: How Are We Different? Chapter 12. Personal Development: Investing in Yourself Chapter 13. Conclusion Afterword: COVID-19 and Senior Care Services Glossary
Foreword Preface Acknowledgments Introduction Section I: The Postacute Care Segment of Healthcare and Human Services Chapter 1. The Senior Living Field: Background, History, and its Current and Future State Chapter 2. Customer Care, Supports, and Services Section II: Operations Chapter 3. Human Resources Chapter 4. Financial Management in Senior Care Chapter 5. Environment Section III: Leadership and Management Chapter 6. Providing a Context for Leadership Chapter 7. Strategic Thinking and Innovation: Positioning for the Future Chapter 8. Marketing and Public Relations for Senior Living Organizations Chapter 9. Critical Thinking and Operational Practice for the Health Services Leader: Pulling it Together Chapter 10. People: Human Resources and Relationships Chapter 11. Customer Service: How Are We Different? Chapter 12. Personal Development: Investing in Yourself Chapter 13. Conclusion Afterword: COVID-19 and Senior Care Services Glossary
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