Einat Lavee (Israel University of Haifa)

The Hidden Tier of Social Services

Frontline Workers' Provision of Informal Resources in the Public, Nonprofit, and Private Sectors

• Broschiertes Buch

Produktbeschreibung

What do frontline social service providers do during client interactions when they lack adequate formal organizational resources to respond to clients' needs? To answer this question, this Element presents two large-scale qualitative studies of Israeli frontline providers of social services.

Produktdetails

• Elements in Public and Nonprofit Administration
• Verlag: Cambridge University Press
• Seitenzahl: 75
• Erscheinungstermin: 8. September 2022
• Englisch
• Abmessung: 229mm x 152mm x 4mm
• Gewicht: 134g
• ISBN-13: 9781009101370
• ISBN-10: 1009101374
• Artikelnr.: 64103335

Inhaltsangabe

1. Introduction
2. Discretion on the frontline in context
3. General design for exploring the hidden tier of frontline service delivery: Qualitative method
4. The provision of informal resources in the public sector
5. Provision of informal resources: Sector comparison
6. Implications of informal resources: Costs for workers
7. Conclusions: Challenges in the contemporary provision of social services.