The Hospitality Industry ICT Shared Services: A Case Study of Kenya - Mackenzie, Janet
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Which ICT services are possibly shared? Which shared services would add value by sharing? Only hotels that appreciate the opportunities ICTs bring and manage their resources successfully will be able to enhance their innovation and competitiveness in the future, hence interacting effectively in a global eHospitality environment. "I did then what I knew how to do. Now that I know better, I do better." Maya Angelou "Knowledge is a treasure, but practice is the key to it." Lao Tzu

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Which ICT services are possibly shared? Which shared services would add value by sharing? Only hotels that appreciate the opportunities ICTs bring and manage their resources successfully will be able to enhance their innovation and competitiveness in the future, hence interacting effectively in a global eHospitality environment. "I did then what I knew how to do. Now that I know better, I do better." Maya Angelou "Knowledge is a treasure, but practice is the key to it." Lao Tzu
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Autorenporträt
J'ai commencé ma carrière en 2005 en proposant des solutions TIC au secteur de l'hôtellerie en Afrique subsaharienne. Je me suis familiarisée avec les besoins de l'industrie en matière de TIC et j'ai fait partie des précurseurs. J'ai obtenu une maîtrise en gestion de l'information à l'université de Strathmore au Kenya et un certificat en gestion de projet à l'université eCornell. Bonne lecture !