The Human Touch - Thomas, Philippa; Paul, Debra; Cadle, James
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Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; and problem solving.

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Produktbeschreibung
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; and problem solving.
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Autorenporträt
Debra Paul is the CEO of Assist Knowledge Development Ltd, a training and consultancycompany specialising in business analysis, service design and business change. Debrahas co-authored several publications including "Business Analysis", "Agile and BusinessAnalysis" and "Delivering Business Analysis". Debra is a keen advocate of service scienceand design thinking and is a regular speaker at business seminars and IS industry events.She lectures on business analysis and requirements engineering at Henley BusinessSchool, where she is a visiting fellow. Debra has delivered keynote presentations atconferences, is a founder member of the BA Manager Forum and was the chief architectof the Advanced International Diploma in Business Analysis.