The impact of Accreditation Canada program integration on organizational change and learning: - Lanteigne, Gilles
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Health services are the subject of intense public attention. Whether to justify the huge amounts of public money invested or to gain a competitive advantage, accreditation programs are increasingly used as a lever to demonstrate the quality of care and services. Do they act as a smokescreen or are they true tools for organizational development and learning? This book analyzes the experience of two organizations that have integrated an accreditation program.

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Produktbeschreibung
Health services are the subject of intense public attention. Whether to justify the huge amounts of public money invested or to gain a competitive advantage, accreditation programs are increasingly used as a lever to demonstrate the quality of care and services. Do they act as a smokescreen or are they true tools for organizational development and learning? This book analyzes the experience of two organizations that have integrated an accreditation program.
Autorenporträt
Gilles Lanteigne es un investigador, profesional, dirigente y gestor experimentado que ha trabajado en varios sectores de la sanidad durante los últimos 40 años. Ha trabajado en el ámbito de la calidad y la acreditación en muchos países y tiene una experiencia rica y variada.