Andere Kunden interessierten sich auch für
![Measuring the internal audit effectiveness in Albanian public sector]( "Measuring the internal audit effectiveness in Albanian public sector")
Measuring the internal audit effectiveness in Albanian public sector36,99 €![Impact of internal control in the procurement function]( "Impact of internal control in the procurement function")
Impact of internal control in the procurement function26,99 €![The Service Quality Gap Analysis]( "The Service Quality Gap Analysis")
The Service Quality Gap Analysis56,99 €![The Impact of Total Quality Management on Human Resource Management]( "The Impact of Total Quality Management on Human Resource Management")
The Impact of Total Quality Management on Human Resource Management50,99 €![Insights into the Effectiveness of Internal Audit]( "Insights into the Effectiveness of Internal Audit")
Insights into the Effectiveness of Internal Audit32,99 €![INTERNAL COMMUNICATION AND EDUCATIONAL MANAGEMENT IN THE SCHOOL]( "INTERNAL COMMUNICATION AND EDUCATIONAL MANAGEMENT IN THE SCHOOL")
INTERNAL COMMUNICATION AND EDUCATIONAL MANAGEMENT IN THE SCHOOL27,99 €![Impact of internal control on organisational performance]( "Impact of internal control on organisational performance")
Impact of internal control on organisational performance32,99 €
Organizational culture has been a long-standing area of research in more traditional business management research, however to-date few, if any, studies have attempted to consider how employees are servicing each other within an organization''s own cultural environment. In an innovative attempt to link organizational culture (OC) to internal service quality (ISQ), this work develops a case study of three hotels in Malaysia based on in-depth interviews and a semi-quantitative technique, Profile Accumulation Technique (PAT). Ogbonna and Harris'' (2002) framework is used to demonstrate how and where organizational culture can affect employees'' ISQ performance. The concept of ISQ in hotel is based on Caruana and Pitt (1997, Paraskevas (2001) and White and Rundall (1999) but a free response PAT by Johns and Lee-Ross (1995) was used in examining the ISQ. The study found the weak linkages between OC and ISQ and the evidence suggests that different types of OC have different levels of impact on the employee ISQ. The initial understanding of the link between OC and ISQ may benefit managers in the industry through benchmarking some of the positive practices.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.