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Research Paper (undergraduate) from the year 2011 in the subject Business economics - Business Management, Corporate Governance, , language: English, abstract: Stress is the basic factor impacting the organization and is the major causing of reducing theproductivity of the organizations. Stress is the basis of conflicts and violence in manyorganizations. People have problems which need to be resolved otherwise they will putnegative impact touching many dimensions of human life reducing the health and the mentalbalance. The organizational productivity will reduce and there will be problems related to thequality of work life.One of the greatest challenges facing organizations today is the ever-growing competition,the continuous increase in customer expectations and customers' subsequent demands.Moreover, customers are becoming increasingly critical of the quality of services theyexperience. In order to be successful, firms must view stress management as an essential partof their strategic process.Increased competition has forced traditional organisations to find ways to retain currentemployees and to attract customers the major task of organisations is to promote customersatisfaction and loyalty while establishing a competitive advantage a major factor oncustomer satisfaction and loyalty is the quality. Increased service quality through increasedemployee performance is a viable way for organisations to remain competitive. One strategywhich has gained momentum, in services, is the concept of quality and quality management.Quality can come from happy employees. The stress in the organisations reduces the talentsand competencies by which the employees impact the service quality.
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