Tony Simons

The Integrity Dividend

• Gebundenes Buch

Produktbeschreibung

For the first time, a leadership expert has been able to quantify the bottom line value of keeping your word. Tony Simon shows that companies with high measures of integrity outperform all companies by at least 2. 5% and exhibit deeper employee commitment, lower turnover, superior customer service, and higher profitability.

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Corporate and government scandals continue to deepen our mistrust of leaders. While credibility is the foundation of effective leadership, most leaders struggle, and sometimes fail, to align their words and their actions. Now for the first time, leadership expert Tony Simons has measured the bottom-line value of business leaders who live by their word and actually do what they say they are going to do. In The Integrity Dividend, Tony Simons shows how leaders' personal integrity drives the profitability and overall success of their organization. This groundbreaking book is based in on solid research and reveals that businesses led by managers of higher integrity enjoy deeper employee commitment, lower turnover, superior customer service, and substantially higher profitability. This improved performance is the integrity dividend.

Simons conducted dozens of focus groups, surveyed thousands of employees, collected financial and operational numbers, and interviewed over 100 senior executives and executive coaches. The book lays out the research clearly and provides proven tools for managing common integrity challenges. It offers guidance for building individual credibility and for creating an organizational culture of integrity and accountability. Throughout, Simons uses real-world insight and stories drawn from senior executives, line managers, and coaches.

The Integrity Dividend is a fresh view of leadership at a time when it is most needed.

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Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 256
• Erscheinungstermin: 1. Oktober 2008
• Englisch
• Abmessung: 235mm x 157mm x 19mm
• Gewicht: 452g
• ISBN-13: 9780470185667
• ISBN-10: 047018566X
• Artikelnr.: 23888714

Autorenporträt

The Author TONY SIMONS is associate professor of management and organizational behavior at Cornell University's School of Hotel Administration. He lives in Ithaca, NY

Inhaltsangabe

Foreword ix
PART ONE: WHAT IS THE INTEGRITY DIVIDEND? 1
1 The Dollar Value of Your Impeccable Word 3
A definition of behavioral integrity and evidence for the dollar return on
leaders' living by their word
2 Executive Sightings of the Integrity Dividend 18
How executives describe the integrity dividend in different contexts
3 Behavioral Integrity Drivers and Payoffs: Why Small Mistakes Can Have Big
Costs 39
An overall framework for seeing how small integrity missteps can grow in
impact
PART TWO: MANAGING YOUR OWN BEHAVIORAL INTEGRITY: BUILDING TRUST AND
CREDIBILITY 53
4 Promise Less, But Do It More Often 55
Selecting fewer key values to emphasize so you can send a clear and
consistent message
5 The Language of Living by Your Word: Confronting and Committing 73
Addressing common communication errors that undermine integrity perceptions
6 Behavioral Integrity as a Personal Discipline 96
Developing the power of your own word through delaying gratification,
facing fear, self-awareness, vigilance, and other self-management
PART THREE: BEHAVIORAL INTEGRITY AND THE RIPPLE EFFECT: BUILDING AND
SUSTAINING A LEADERSHIP CULTURE OF INTEGRITY 135
7 Easing the Middle Manager's Dilemma 137
Reducing the strain middle managers feel when they are asked to implement
policies with which they disagree by giving them opportunities to voice
their concerns.
8 Creating a Culture of Accountability 158
Shaping a high-integrity community through an integrated approach to
performance appraisal, training, coaching, and incentives, coupled with a
leader's personal enactment of integrity
9 Management Fashions and the Flavor-of-the-Month Club 185
Experimenting and learning without looking foolish
PART FOUR: BROADER APPLICATIONS AND SUMMARY 203
10 The Integrity Dividend and Outside Stakeholders 205
A brief application of emergent integrity principles to relationships
outside the company: customers, suppliers, and unions
11 Capturing the Integrity Dividend 223
An encouraging summary of what you can do
Notes 232
Acknowledgments and Dedication 236
About the Author 237
Index 238