The IT Leadership Handbook - Robinson, Tony
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The IT Leadership Handbook: Using ITIL Guiding Principles for Success is a comprehensive guide for IT leaders, managers, and professionals who want to lead their organizations and teams toward success effectively. The book introduces the Information Technology Infrastructure Library (ITIL) framework and its guiding principles, which serve as a basis for IT service management. It then delves into the role of IT leadership and the essential skills and competencies required to lead IT teams effectively. The IT Leadership Handbook also offers valuable guidance on managing stakeholders,…mehr

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Produktbeschreibung
The IT Leadership Handbook: Using ITIL Guiding Principles for Success is a comprehensive guide for IT leaders, managers, and professionals who want to lead their organizations and teams toward success effectively. The book introduces the Information Technology Infrastructure Library (ITIL) framework and its guiding principles, which serve as a basis for IT service management. It then delves into the role of IT leadership and the essential skills and competencies required to lead IT teams effectively. The IT Leadership Handbook also offers valuable guidance on managing stakeholders, communicating effectively, building partnerships, and driving innovation. It emphasizes the importance of collaboration and teamwork in IT service management and provides strategies for developing a strong and cohesive IT culture. Readers will find real-world examples, case studies, and best practices from experienced IT leaders and practitioners throughout the book. The author provides practical tips and actionable advice on how to apply ITIL principles to specific IT scenarios, as well as how to navigate common challenges and pitfalls in IT service management.
Autorenporträt
Dr. Tony Robinson, DBA-MIS, is a professor of IT Business at Western Governors University and an Assistant Adjunct Professor at the University of the Cumberlands. Dr. Robinson has been an IT professional for over 28 years, working in many different roles throughout his career, including leadership roles as Manager, Network Systems and Operations, Director of Information Technology, Chief Information Officer, and Chief Technology Officer. He has published multiple papers on technology acceptance of online learning technologies among college and university students.Dr. Robinson's experience as an educator has included teaching undergraduate, graduate, and Ph.D. courses. He has served as dissertation chair and subject matter expert on dissertation committees in a Doctorate of Computer Science program and a Ph.D of Information Technology program. Dr. Robinson earned a bachelor of science degree in Systems and Network Administration, a Master of Science in Management Information Systems from Bellevue University, and Doctorate of Business Administration specializing in Management Information Systems from Northcentral University.