Rob Aalders, Peter Hind

The It Manager's Survival Guide

• Buch mit Leinen-Einband

Produktbeschreibung

"The IT Managers Survival Guide" schließt eine echte Marktlücke. Dieser praktische Leitfaden behandelt technische UND strategische Aspekte bei der Planung von IS/IT Management, und zwar in einem einzigen handlichen Band. Die Autoren nennen gute Gründe, warum eine IT/IS-Einheit auf einer soliden Basis errichtet werden sollte. "The IT Managers Survival Guide" bietet aber keine Sofortlösungen; er gibt vielmehr eine Wegbeschreibung für hervorragendes IT Management und eine Anleitung für die Anpassung an das sich ständig verändernde Unternehmensumfeld. In einer Reihe von Aufsätzen führender IT Manager und -Experten werden Fehler beim IT/IS Management offen angesprochen und Lösungsmöglichkeiten aufgezeigt. "The IT Managers Survival Guide" ist ein nützlicher Ratgeber für Planung und Implementation von IS/IT Einheiten. Mit Checklisten und Templates.

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Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 320
• Erscheinungstermin: 26. April 2002
• Englisch
• Abmessung: 250mm x 175mm x 22mm
• Gewicht: 714g
• ISBN-13: 9780470844540
• ISBN-10: 047084454X
• Artikelnr.: 10528388

Autorenporträt

ROB AALDERS has held senior strategic and line management positions in a variety of companies in Europe, Australia and Asia during 25 years in the IT industry. His strength lies in his ability to devise strategic plans for organizations and to define how they should be implemented. Aalders has carried out assignments for multinational and governmental agencies including Australia Post, QANTAS, the National Rail Corporation and the Hong Kong Transport Department. He has gained line management experience, mostly in the transportation sector, which gives a business focus and practical orientation to his strategic studies. PETER HIND of IDC works as a freelance analyst for the local IT industry. He runs InTEP executive forums for IDC in Australia and New Zealand and complements the resulting anecdotal research by conducting IDC's annual 'Forecast for Management' survey of around 8000 IS executives. A regular columnist for CIO magazine on both sides of the Tasman, he is passionate about taking the focus in IT off the technology and onto the better exploitation of information. Hind previously worked in sales and marketing with NCR Australia, Sigma Data and Unisys Australia.

Inhaltsangabe

Foreword by Sir Ron Brierley.
Introduction.
Becoming a manager.
Knowing your customer.
Our greatest asset.
Developing staff.
Supporting roles.
Managing recruiters.
The rules of engagement.
Establishing sound corporate governance.
Establishing service level agreements.
Dealing with hot spots.
Tips for quick-wins.
Living with legacy systems.
Managing vendors.
Using consultants.
Business process re-engineering.
Benchmarking.
Help desk management.
Disaster recovery planning.
Managing change.
Outsourcing.
Give the business intelligence.
Planning the future.
Understanding architectures.
Taking stock of your assets.
Structuring the IT organization.
Where to next?.
Appendix A Yukl's Specific Behaviours for Managing Relations.
Appendix B Business initiative proposal.
Appendix C Thorpe's 4 Rs.
Appendix D1 Jacques' time span.
Appendix D2 Jaques' complexity measures.
Appendix E1 Software inventory.
Appendix E2 Hardware inventory.
Appendix F Examples of principles.
References.
Further reading.
Index.

Rezensionen

"..a commendable feat.." (Information Age, May 2002)

"...extensive resource into the roles and requirement of an IT manger, including tips and techniques on how to get ahead..." (M2 Best Books, 2 September 2002)

"...I particularly liked the authors' attention-grabbing anecdotes as they successfully guide the reader's focus towards the boardroom..." (Computer Bulletin, January 2003)