Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018. Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.
Inhaltsangabe
Chapter 00: Introduction; Section ONE: Orientation to knowledge management implementation; Chapter 01: What is knowledge management?; Chapter 02: The stages of KM implementation; Chapter 03: Barriers and pitfalls; Section TWO: Preparation and resources; Chapter 04: Knowledge management strategy; Chapter 05: The role, skills and characteristics of the knowledge management leader; Chapter 06: The KM team members; Chapter 07: The role of senior management; Chapter 08: Budget and timescale; Chapter 09: Aims and objectives for the KM implementation programme; Chapter 10: Finding partners to help you; Section THREE: Assessment and planning; Chapter 11: Conducting the knowledge resources audit; Chapter 12: The knowledge management framework; Chapter 13: The knowledge discussion elements of the KM framework; Chapter 14: The knowledge capture and documentation elements of the KM framework; Chapter 15: The knowledge synthesis elements of the KM framework; Chapter 16: The knowledge finding and re use elements of the KM framework; Chapter 17: Knowledge organization; Chapter 18: Influencing the stakeholders; Chapter 19: Culture, communications and change; Chapter 20: Preparing the KM implementation plan; Section FOUR: The implementation activity; Chapter 21: Building the KM champion network; Chapter 22: Trials and pilots; Chapter 23: Roll out, embedding and governance; Chapter 24: Setting up the KM metrics and reporting system; Chapter 25: Dealing with bumps in the road; Chapter 26: Transition to the operational team; Section FIVE: Deepening and extending your KM programme; Chapter 27: Working with external frameworks and standards; Chapter 28: Working externally; Chapter 29: Knowledge management and digital transformation; Section SIX: Case histories; Chapter 30: Implementing KM at Mars; Chapter 31: NASA emergence, evolution and resilience of a KM programme; Chapter 32: Using the ISO KM standard 30401:2018 to sense check KM at Petroleum Development Oman; Chapter 33: KM implementation in a global oil and gas company; Chapter 34: KM implementation at Huawei; Chapter 35: KM implementation at the Singapore Youth Olympics; Chapter 36: Implementing and sustaining KM in the Public Works Department Malaysia; Chapter 37: Summary; Chapter 38: Glossary; Chapter 39: Index
Chapter 00: Introduction; Section ONE: Orientation to knowledge management implementation; Chapter 01: What is knowledge management?; Chapter 02: The stages of KM implementation; Chapter 03: Barriers and pitfalls; Section TWO: Preparation and resources; Chapter 04: Knowledge management strategy; Chapter 05: The role, skills and characteristics of the knowledge management leader; Chapter 06: The KM team members; Chapter 07: The role of senior management; Chapter 08: Budget and timescale; Chapter 09: Aims and objectives for the KM implementation programme; Chapter 10: Finding partners to help you; Section THREE: Assessment and planning; Chapter 11: Conducting the knowledge resources audit; Chapter 12: The knowledge management framework; Chapter 13: The knowledge discussion elements of the KM framework; Chapter 14: The knowledge capture and documentation elements of the KM framework; Chapter 15: The knowledge synthesis elements of the KM framework; Chapter 16: The knowledge finding and re use elements of the KM framework; Chapter 17: Knowledge organization; Chapter 18: Influencing the stakeholders; Chapter 19: Culture, communications and change; Chapter 20: Preparing the KM implementation plan; Section FOUR: The implementation activity; Chapter 21: Building the KM champion network; Chapter 22: Trials and pilots; Chapter 23: Roll out, embedding and governance; Chapter 24: Setting up the KM metrics and reporting system; Chapter 25: Dealing with bumps in the road; Chapter 26: Transition to the operational team; Section FIVE: Deepening and extending your KM programme; Chapter 27: Working with external frameworks and standards; Chapter 28: Working externally; Chapter 29: Knowledge management and digital transformation; Section SIX: Case histories; Chapter 30: Implementing KM at Mars; Chapter 31: NASA emergence, evolution and resilience of a KM programme; Chapter 32: Using the ISO KM standard 30401:2018 to sense check KM at Petroleum Development Oman; Chapter 33: KM implementation in a global oil and gas company; Chapter 34: KM implementation at Huawei; Chapter 35: KM implementation at the Singapore Youth Olympics; Chapter 36: Implementing and sustaining KM in the Public Works Department Malaysia; Chapter 37: Summary; Chapter 38: Glossary; Chapter 39: Index
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