J. César Félix-Brasdefer

The Language of Service Encounters

• Gebundenes Buch

Produktbeschreibung

A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.

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Produktdetails

• Verlag: Cambridge University Press
• Seitenzahl: 296
• Erscheinungstermin: 16. März 2015
• Englisch
• Abmessung: 235mm x 157mm x 21mm
• Gewicht: 582g
• ISBN-13: 9781107035829
• ISBN-10: 1107035821
• Artikelnr.: 41749370

Autorenporträt

J. César Félix-Brasdefer is Associate Professor of Spanish Linguistics in the Department of Spanish and Portuguese at Indiana University, Bloomington. His recent publications include Politeness in Mexico and the United States (2008) and Pragmatic Variation in First and Second Language Contexts (edited with Dale Koike, 2012).

Inhaltsangabe

Introduction
1. Approaches to service encounters: a pragmatic-discursive analysis of social action
2. Service encounters in commercial and non-commercial settings
3. Cross-cultural service encounters: negotiating service in the United States and Mexico
4. Intra-lingual pragmatic variation in service encounters
5. Negotiating service in Mexican markets
6. Intra-cultural service encounters at a US visitor information center
7. Relational talk and the negotiation of face in service encounters
8. Forms of address and politeness in service encounters
9. Conclusions.