John Bicheno

The Lean Toolbox for Service Systems

• Broschiertes Buch

Produktbeschreibung

The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

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Produktdetails

• Verlag: Picsie Books
• Seitenzahl: 304
• Erscheinungstermin: 10. Januar 2008
• Englisch
• Abmessung: 254mm x 178mm x 16mm
• Gewicht: 576g
• ISBN-13: 9780954124441
• ISBN-10: 0954124448
• Artikelnr.: 23493643

Autorenporträt

Emeritus Professor of Lean Enterprise, University of Buckingham. Former director of Masters programme at Lean Enterprise Research Centre, Cardiff Business School (1998-2013). Began studying Lean / JIT at University of Witwatersrand, Johannesburg in 1983 with links to Toyota SA