Richard M. Harris

The Listening Leader

Powerful New Strategies for Becoming an Influential Communicator

• Gebundenes Buch

Produktbeschreibung

In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether-stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process, developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback. The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, Harris provides readers with the tools to engage in much more productive dialogue with colleagues, supervisors, employees, and customers, as well as within relationships beyond work. The Listening Leader demonstrates that turning listening from a passive, compliant activity into an active, influential one contributes to more dynamic, trusting, collaborative, candid-and profitable-relationships through which everyone benefits.

Produktdetails

• Verlag: Praeger
• Seitenzahl: 146
• Erscheinungstermin: 5. September 2000
• Englisch
• Abmessung: 240mm x 161mm x 13mm
• Gewicht: 393g
• ISBN-13: 9780275989835
• ISBN-10: 0275989836
• Artikelnr.: 21656813

Autorenporträt

Richard M. Harris

Inhaltsangabe

Preface Acknowledgments Part 1 Why Listen? Chapter 1 Approaching Listening
Chapter 2 The Listening Leader-A First Approximation Chapter 3 Attitudes
and Demons Part 2 Motivational Listening Chapter 4 Toward Conversational
Continuity and Responsibility Chapter 5 Strengthening Focus Chapter 6
Spanning the Communicational Divide Part 3 Keeping More of What You Take In
Chapter 7 Eleven Tips for Boosting Memory and Recall Ability Chapter 8
Three Ways to Keep Listening Sharp Part 4 The Listening Leader-Revisited
Chapter 9 Listening and Leadership Chapter 10 The Seven Core Attributes of
a Listening Leader Appendixes Appendix 1 Functions of Feedback Appendix 2
Thirteen Keys to Articulate Listening Resources Index