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The second of two books teaching the principles of managing people effectively. Discover the secret of how fractured business relationships are repaired with the Chrysalis Method of Conflict Resolution. Anthony Munday is an award-winning mediator specialising in mediating conflicted senior teams and complex, long-standing disputes. Clients include public sector, private sector and Trade Unions. Using his unique Chrysalis Methodology he now teaches others to understand the complexities of conflict resolution.