Gerry O'Sullivan

The Mediator's Toolkit

Formulating and Asking Questions for Successful Outcomes

• Broschiertes Buch

Produktbeschreibung

The Mediator's Toolkit offers an array of methods for mediators to develop the skills to formulate and ask strategic questions that shift perspectives and result in successful mediated outcomes in any context.

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Produktdetails

• Verlag: New Society Publishers
• Seitenzahl: 256
• Erscheinungstermin: 18. September 2018
• Englisch
• Abmessung: 252mm x 208mm x 20mm
• Gewicht: 590g
• ISBN-13: 9780865718975
• ISBN-10: 0865718970
• Artikelnr.: 50989372

Autorenporträt

Gerry O'Sullivan is a mediator, trainer, and facilitator with over 30 years of experience in conflict resolution and training. She is an advanced member of the Mediators' Institute of Ireland (MII) and is a member of the US-based Mediators Beyond Borders Consultants Team. She has delivered training internationally with Lawyers Without Borders, in partnership with the Director of Training from CEDR, UK. Gerry delivers accredited Certified Professional Mediation Training in Ireland and has delivered mediation training for the University of Limerick's Masters in Peace and Development program, and she was involved in the development of mediation training in the Law Faculty of Griffith College, Ireland. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.

Inhaltsangabe

Acknowledgments
Glossary
Introduction
     Book Content
     Terminology
     Sequences of Questions
SECTION I: The S Questions Model - Theory
Chapter 1: Introduction and Purpose of the S Questions Model
     The S Questions Model
     Premise on Which the S Questions Model Has Been Developed
     Outline Summary of the Model
     The S Questions Model
     The Purpose of Mediation Questions
     Perspective and Paradigm
Chapter 2: How We Process and Communicate Information
     How Information Is Processed
     Factors That Contribute to the Information That We Process
     The NLP Model of Communication
     Our Created Paradigm Becomes Our Reference Point for Interpreting
Information
     How We Communicate Information to Others
     Distortion, Deletion and Generalization When Communicating to Others
     The Surface Structure Language We Use When We Communicate with Others
     Using Mediation Questions to Create a Paradigm Shift
Chapter 3: Working with the Brain in Mediation
     The Brain
     Working with the Avoid-threat Reflex in Mediation
SECTION 2: Practical Application of the S Questions Model
Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking
Questions
     Methodology
Chapter 5: The S Questions Model Applied to a Mediation Process
     Reflective Preparation for Questions
     The S Questions Model
     S Questions Model Applied to Initial Separate Meeting
     S Questions Model Applied to Joint Meeting
SECTION 3: Practical Application of S1, S2 and S3 Questions
Chapter 6: S1: The Subject Matter Dimension of Questions
Chapter 7: S2: The Structure Dimension of Questions
Chapter 8: S3: The Seeking Information Dimension of Questions
SECTION 4: Practical Application of S4 Questions
Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of
Questions 91
     S4: The Shift Thinking Dimension of Questions
Chapter 10: S4: Journey of Inference Questions
     S4: The Shift Thinking Dimension of Questions - Journey of Inference
Questions
     How Do Journey of Inference Questions Work?
     When to Ask Journey of Inference Questions
     Methodology
Chapter 11: S4: Neuro-Linguistic Programming Questions
     S4: The Shift Thinking Dimension of Questions - Neuro-Linguistic
Programming Questions
     How Do Neuro-Linguistic Programming Questions Work?
     When to Ask Neuro-Linguistic Programming-based Questions
     Methodology
Chapter 12: S4: Distinction and Difference Questions
     S4: The Shift Thinking Dimension of Questions - Distinction and
Difference Questions
     How Do Distinction and Difference Questions Work?
     When to Ask Distinction and Difference Questions
     Methodology
Chapter 13: S4: Reflective Connecting Questions
     S4: The Shift Thinking Dimension of Questions - Reflective Connecting
Questions
     How Do Reflective Connecting Questions Work?
     When to Ask Reflective Connecting Questions
     Methodology
Chapter 14: S4: Cognitive Elements-based Questions
     S4: The Shift Thinking Dimension of Questions - Cognitive
Elements-Based Questions
     How Do Cognitive Elements-based Questions Work?
     When to Ask Cognitive Elements-based Questions
     Methodology
Chapter 15: S4: Other People Questions
     S4: The Shift Thinking Dimension of Questions - Other People Questions
     How Do Other People Questions Work?
     When to Ask Other People Questions
     Methodology
Chapter 16: S4: Underlying Interests Questions
     S4: The Shift Thinking Dimension of Questions - Underlying Interests
Questions
     How Do Underlying Interests Questions Work?
     When to Ask Underlying Interests Questions
     Methodology
Chapter 17: S4: Future Focus Questions
     S4: The Shift Thinking Dimension of Questions - Future Focus Questions
     How Do Future Focus Questions Work?
     When to Ask Future Focus Questions
     Methodology
Endnotes
Index
About the Authors
A Note about the Publisher