The Negotiation Handbook is a useful guide for all those wanting to understand what tools and techniques may be applied to the negotiation process. The handbook has been subdivided into seven key sections, with each representing an important stage related to the Negotiation cycle. The models and concepts are presented so that both a pictorial and explanatory commentary is available to the reader. This practical handbook supports all those working in a commercial capacity, so that they may apply commonly used tools and techniques in order to ensure maximum benefit is achieved on behalf of their employers.…mehr
The Negotiation Handbook is a useful guide for all those wanting to understand what tools and techniques may be applied to the negotiation process. The handbook has been subdivided into seven key sections, with each representing an important stage related to the Negotiation cycle. The models and concepts are presented so that both a pictorial and explanatory commentary is available to the reader. This practical handbook supports all those working in a commercial capacity, so that they may apply commonly used tools and techniques in order to ensure maximum benefit is achieved on behalf of their employers.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Andrea Cordell is a well-known international speaker and author on strategy, negotiation and procurement-related matters. She has worked in senior positions at several global organisations and is currently the managing director of Cordie Ltd, a leading sales and procurement training and consulting company.
Inhaltsangabe
List of figures List of templates Acknowledgements Introduction Phase 1: Preparation Negotiation Strategy Negotiation Team Negotiation Agenda Negotiation SWOT Analysis Phase 2: Relationship Building Building Rapport Body Language Neuro-Linguistic Programming (NLP) Eye Accessing Phase 3: Information Gathering Questioning Techniques BATNA ZOPA Negotiation Goals & Targets Phase 4: Information Using Tradeables and Straw Issues First Offer Negotiation Power Personalities Phase 5: Bidding Persuasion Methods Negotiation Tactics Emotional Intelligence Influencing Phase 6: Closing the Deal Thomas-Kilmann Conflict Mode Instrument Subliminal Linguistics Summarising & Ratification Game Theory Phase 7: Implementing the Deal Negotiation Evaluation Kolb's Experimental Learning Cycle Cultural Dimensions Handover and Contract Management Templates and References Templates/ Additional Guidance Bibliography and Suggested Further Reading Index
List of figures List of templates Acknowledgements Introduction Phase 1: Preparation Negotiation Strategy Negotiation Team Negotiation Agenda Negotiation SWOT Analysis Phase 2: Relationship Building Building Rapport Body Language Neuro-Linguistic Programming (NLP) Eye Accessing Phase 3: Information Gathering Questioning Techniques BATNA ZOPA Negotiation Goals & Targets Phase 4: Information Using Tradeables and Straw Issues First Offer Negotiation Power Personalities Phase 5: Bidding Persuasion Methods Negotiation Tactics Emotional Intelligence Influencing Phase 6: Closing the Deal Thomas-Kilmann Conflict Mode Instrument Subliminal Linguistics Summarising & Ratification Game Theory Phase 7: Implementing the Deal Negotiation Evaluation Kolb's Experimental Learning Cycle Cultural Dimensions Handover and Contract Management Templates and References Templates/ Additional Guidance Bibliography and Suggested Further Reading Index
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