The Power of Strategic Listening demonstrates that listening is an invaluable tool for strategic action that is essential to the success of contemporary organizations. Lewis gives organizations the tools to assess and improve their techniques for listening, including development of how they process and respond to what is heard.
The Power of Strategic Listening demonstrates that listening is an invaluable tool for strategic action that is essential to the success of contemporary organizations. Lewis gives organizations the tools to assess and improve their techniques for listening, including development of how they process and respond to what is heard.
About the Author Dr. Laurie Lewis is Associate Vice Provost for Faculty Success at the University of Texas, San Antonio. She is author of the award-winning book Organizational Change: Creating Change Through Strategic Communication and co-Editor of the International Encyclopedia of Organizational Communication as well as numerous academic publications on topics related to organizational change, collaboration, inter-organizational communication, volunteers and nonprofits, and stakeholder communication. She is the former Chair of the Organizational Communication Division of the National Communication Association. Her work has investigated how organizations and sets of organizations work most effectively through collaboration, stakeholder engagement, input solicitation, and high quality participative processes. She is a partner of the communication consulting group Connecting By Design (www.connectingbydesign.com). She has provided consulting and training for dozens of organizations from a wide range of sectors including nonprofits, civil society organizations, businesses, and higher education institutions. She is a former instructor for the Center for Management Development at Rutgers, a current Fellow in the Center for Organizational Development and Leadership, and a Research Associate for LifeStory Research (http://lifestoryresearch.com/). Dr. Lewis has spent an entire career exploring, investigating, and training her students and clients in listening.
Inhaltsangabe
Introduction: The Power of Strategic Listening and the Risks of Listening Failure Chapter 1: Strategic Listening in Organizations Chapter 2: Obstructions to Listening Chapter 3: Important Contexts for Listening in Organizations Chapter 4: Technology and Listening Chapter 5: Dark Side of Organizational Listening Chapter 6: Appraisal of Strategic Organizational Listening Chapter 7: Building and Maintaining Strategic Listening Appendix A: Observational Guide Appendix B: Interview Guide Appendix C: Questionnaire Item Bank Appendix D: Planning Framework for Enhancing Strategic Listening
Introduction: The Power of Strategic Listening and the Risks of Listening Failure Chapter 1: Strategic Listening in Organizations Chapter 2: Obstructions to Listening Chapter 3: Important Contexts for Listening in Organizations Chapter 4: Technology and Listening Chapter 5: Dark Side of Organizational Listening Chapter 6: Appraisal of Strategic Organizational Listening Chapter 7: Building and Maintaining Strategic Listening Appendix A: Observational Guide Appendix B: Interview Guide Appendix C: Questionnaire Item Bank Appendix D: Planning Framework for Enhancing Strategic Listening
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