Ontario Principals &

The Principal as Leader of Challenging Conversations

• Broschiertes Buch

Produktbeschreibung

Direct difficult discussions toward successful outcomes every time! For every headteacher who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: - Active listening - Assertive communication - Providing effective feedback - Staying calm - Problem solving - Mediation. Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most-working together to achieve student success.

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Produktdetails

• Verlag: Sage Publications
• Seitenzahl: 160
• Erscheinungstermin: 7. Februar 2011
• Englisch
• Abmessung: 226mm x 154mm x 10mm
• Gewicht: 259g
• ISBN-13: 9781412981156
• ISBN-10: 1412981158
• Artikelnr.: 32020240

Inhaltsangabe

Acknowledgments
Preface
The Goal- Meeting the Challenge
Organization of the Book and Special Features
Who Will Benefit?
1. Introduction - Dimensions of Challenging Conversations
What is a Challenging Conversation?
Chat, Challenge and Crisis
Challenging Conversations - Sources of Challenge
Factors That Determine a Challenging Conversation
Crisis or Challenge
You, Your Community and Challenging Conversations
Challenging Conversations - Core Concepts
Power and Influence
Why Have Challenging Conversations - Some Good Reasons to Talk
Why We Avoid Challenging Conversations
Challenging Conversations and a Collaborative School Culture
Summary
Book Study Questions
Case Study Practice - The Principal and the Bully
Your Personal Case Study
2. Engaging in Challenging Conversations
A Framework for Conversations That Matter
Engaging in Challenging Conversations - Principles
Engaging in Challenging Conversations - The Critical Path
Summary
Book Study Questions
Case Study Practice - Cleaning Up
Your Personal Case Study - First Reflection
3. Listening for Meaning
Why Should We Listen? The Case for Active Listening
Active Listening
Non-Verbal Communication
Reframing
Summary
Book Study Questions
Case Study Practice
Your Personal Case Study - Second Reflection
4. Providing Effective Feedback
Elements of Effective Feedback
Barriers to Providing Effective Feedback
Summary
Book Study Questions
Case Study Practice
Your Personal Case Study - Third Reflection
5. Being Assertive
"Be hard on the problem, soft on the people"
Being Assertive- Techniques
Summary
Book Study Questions
Case Study Practice
Your Personal Case Study - Fourth Reflection
6. Managing Anger: Yours and Theirs
What Bugs Me? - Different Things Bother Different People Differently at
Different Times
Some Approaches to Anger
Summary
Book Study Questions
Case Study Practice
Your Personal Case Study - Fifth Reflection
7. How Do You Respond to Challenging Conversations?
Your Conversational/Conflict Style - Who are You?
Conversational Strategies - Choices that We Can Make
Factors that Affect Strategy Choice
Summary
Book Study Questions
Case Study Practice
Your Personal Case Study - Final Reflection
8. The School Leader as Mediator - Facilitating the Conversations of Others
Why Get Involved?
The Mediation Process - Facilitating Conversations
Pre-Mediation
The Opening Phase
Resolution Phase
Closing Phase
The Promise of Mediation
Summary
Book Study Questions
Case Study Practice
Afterword
Summary - Key Concepts to Remember
References and Suggested Readings
Resources
Index