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This book presents complete, clear, how-to-do-it strategies for managing problem employees and delves into 17 of the most challenging and diabolical problem employees that healthcare leaders are likely to encounter.

Produktbeschreibung
This book presents complete, clear, how-to-do-it strategies for managing problem employees and delves into 17 of the most challenging and diabolical problem employees that healthcare leaders are likely to encounter.
Autorenporträt
Dr. Laura Hills has accomplished many things over a distinguished 40-year career but defines herself first and foremost as an educator. Her passion is to teach professionals how to build better relationships, communicate more effectively, and lead others. She is well known for her programs, books, and articles, and notably, has been the staff development columnist for The Journal of Medical Practice Management since 1998. Dr. Hills has grounded her work in a rigorous academic foundation. She holds a Doctor of Arts in higher education with a focus on adult learning and leadership and wrote and published her award-winning dissertation on leadership legacies. She lives in Baltimore, Maryland, with her husband, Cornell Hills, and is the mother of three adult daughters.