Business performance is rooted in your processes, and superior performance depends on the way you think about and run these processes. To improve and sustain performance, you need a process mind. With game-changing thinking, thought-provoking principles, and eye-opening examples, this book brings to life the operating intelligence of a process mind. The author's track record is so exceptional that by following the proven concepts discussed in this book, you can expect a 50 percent improvement in performance. .
Business performance is rooted in your processes, and superior performance depends on the way you think about and run these processes. To improve and sustain performance, you need a process mind. With game-changing thinking, thought-provoking principles, and eye-opening examples, this book brings to life the operating intelligence of a process mind. The author's track record is so exceptional that by following the proven concepts discussed in this book, you can expect a 50 percent improvement in performance. .
Phil Kirby is a recognized expert on Continuous Process Improvement. Known as "The Process Guy," Kirby has more than two decades of extraordinary operations management, business coaching, and consulting experience in all business sectors around the world. He has helped hundreds of companies of all sizes-from SMEs (small- and medium-sized enterprises) to Fortune 500s-discover their hidden treasure and save billions of dollars. His engaging presentations inspire audiences worldwide. Kirby believes your business can be not only fast, but flexible, and low cost. The secret is to focus on your process, not your product or service. He is the author of several books, including Thoughtware: Change the Thinking and the Organization Will Change Itself (Productivity Press, 1997) and The Future: You Can't Get There from Here (OTI Inc., 2004). He is the founder and CEO of Organization Thoughtware International, Inc. based in Guelph, Ontario, near Toronto, Canada.
Inhaltsangabe
The Chennai Paradox. Apple's Little Secret. History Repeats Itself-Unfortunately. The No. 1 Root Cause. Process Design and Respect for People. The Primacy of Process: Strategy Deployment and Financial Performance Depend on It. Performance on Purpose. Measure What Matters, Not What Is Easy. Action: Experimentation and the Scientific Method. How to Conduct a Treasure Hunt. The Experiment: Creating a Process-Focused Organization. Carrots Aren't for Everybody.
The Chennai Paradox. Apple's Little Secret. History Repeats Itself-Unfortunately. The No. 1 Root Cause. Process Design and Respect for People. The Primacy of Process: Strategy Deployment and Financial Performance Depend on It. Performance on Purpose. Measure What Matters, Not What Is Easy. Action: Experimentation and the Scientific Method. How to Conduct a Treasure Hunt. The Experiment: Creating a Process-Focused Organization. Carrots Aren't for Everybody.
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