Warren H Schmidt, Jerome P Finnigan

The Race Without a Finish Line

Implementing the Integrative Organization

• Gebundenes Buch

Produktbeschreibung

"An excellent primer on the most important subject for American business in the 1990's--training its people."--James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 402
• Erscheinungstermin: 11. November 1992
• Englisch
• Abmessung: 235mm x 157mm x 30mm
• Gewicht: 850g
• ISBN-13: 9781555424626
• ISBN-10: 1555424627
• Artikelnr.: 21267494

Autorenporträt

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

Inhaltsangabe

Part 1: The race for quality: starting points and participants
The roots of the TQM movement
The basis of TQM
Using TQM in a public sector setting
Where TQM will work (and where it won't)
Part 2: Entering the race: strategies that work
Planning for change: developing the requirements
Leadership and commitment: laying the foundation
Strategy No. 1: establish supportive organizational roles and structures
Strategy No. 2: Use the right tools and processes
Strategy No. 3: Implement long-term educational programs
Strategy No. 4: Create meaningful recognition and reward systems
Strategy No. 5: Encourage complete and regular communication
Part 3: Breaking out of the pack: building on other's experience
Auditing the process: the Baldrige and President's awards
Sharing the experience: comments and reflections from the award winners
Striving for quality: rewards without end
Resource A: Glossary of TQM terms
Resource B: Directory of TQM terms
Resource C: Annotated bibliography of TQM publications