Dave Harmeyer

The Reference Interview Today

Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

• Broschiertes Buch

Produktbeschreibung

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan's Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

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Produktdetails

• Verlag: Globe Pequot Publishing Group Inc/Bloomsbury
• Seitenzahl: 172
• Erscheinungstermin: 7. Februar 2014
• Englisch
• Abmessung: 229mm x 152mm x 10mm
• Gewicht: 259g
• ISBN-13: 9780810888159
• ISBN-10: 0810888157
• Artikelnr.: 39606305

Autorenporträt

Dave Harmeyer is a professor and Associate Dean of University Libraries at Azusa Pacific University. He has written many articles for The Reference Librarian.

Inhaltsangabe

Foreword by John V. Richardson Jr. Preface Acknowledgments Abbreviations
Chapter 1 Prologue: Is the Reference Interview Dead? Chapter 2 A Literature
Review of the Reference Interview Part One Three Bibliographic Sources
Consulted Part Two A Literature Review of the Reference Interview Under
Three Types Chapter 3 Scenario 1 Virtual Reference: Less is More Chapter 4
Scenario 2 A Phone Interview: Save the Time of the Reader Chapter 5
Scenario 3 At the Reference Desk: Harry Potter and the Secrets of Hogwarts
Chapter 6 Scenario 4 Virtual in Vegas Chapter 7 Scenario 5 An Unlikely
Answer: Under a Window of Stained Glass Chapter 8 Scenario 6 Earthquake
Reference Chapter 9 Scenario 7 Helping Publish Not Perish Chapter 10
Scenario 8 My So-called Second Life Chapter 11 Scenario 9 Reviving the
Reference Interview: From Desk to Chat to Phone Chapter 12 Scenario 10 A
Reference Interview in 2025 Chapter 13 Scenario 11 Hybrid Reference:
Blending the Reference Interview and Information Literacy Chapter 14
Scenario 12 A Surprise at Rosey's Beauty Salon: Towards Ethos, Values, and
Codes of Ethics Chapter 15 Scenario 13 The Reference Interview Thrives
Chapter 16 A Conceptual Model for Online Chat Reference Answer Accuracy
Bibliography Index