David Osborne, Victor Colon Rivera

The Reinventing Government Workbook

Introducing Frontline Employees to Reinvention

• Broschiertes Buch

Produktbeschreibung

From the best-selling author of Reinventing Government?a workshop that charts a new course for those who are searching for ways to make our government better. Take part in the reinvention revolution that is changing the way government works. This workbook brings the ideas of Reinventing Government to life by helping you understand and apply the ten principles of reinventing government. This workbook offers you: * Guidance on developing innovative and better ways of conducting public business * Tools and techniques to increase the effectiveness of your organization * Examples of successful governments that are reinventing themselves today Designed for use in federal, state and local government, the material includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 128
• Erscheinungstermin: 14. August 1998
• Englisch
• Abmessung: 280mm x 216mm x 7mm
• Gewicht: 343g
• ISBN-13: 9780787941000
• ISBN-10: 078794100X
• Artikelnr.: 21962378

Autorenporträt

David Osborne currently resides in Middlesboro, Kentucky with his lovely wife, Marilou, and beloved dog, Casper, who has a starring role in this book. Mr. Osborne is a graduate of the University of Kentucky as an electrical engineer and has been employed as such most of his career. He always thought he could write a novel but never followed through until now. Being born in South-eastern Kentucky, he is intimately familiar with its history and beauty. Ultimately a relocation to Hilton Head is planned with intentions to write more novels and children's books about Casper.

Inhaltsangabe

Introduction.
Module I: Clarifying Your Purpose.
Principle 1. Customer-Driven Government: Meeting the Needs of theCustomer,
Not the Bureaucracy.
Principle 2. Mission-Driven Government: Transforming
Rule-DrivenOrganizations.
Principle 3. Anticipatory Government: Prevention Rather ThanCure.
Module II: Enhancing Your Performance.
Principle 4. Results-Oriented Government: Buying Outcomes RatherThan
Inputs.
Principle 5. Competitive Government: Injecting Competition intoService
Delivery.
Principle 6. Enterprising Government: Earning Rather ThanSpending.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government: From Hierarchy toParticipation and
Teamwork.
Principle 8. Community-Owned Government: Empowering Rather ThanServing.
Module IV: Increasing Your Leverage.
Principle 9. Catalytic Government: Steering Rather ThanRowing.
Principle 10. Market-Oriented Government: Leveraging Change Throughthe
Market.