This book follows the story of two companies-one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators. Illustrating how measures can impact employee behavior, profitability, and customer satisfaction, the text provides the understanding required to select the appropriate measures for your organization.
This book follows the story of two companies-one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators. Illustrating how measures can impact employee behavior, profitability, and customer satisfaction, the text provides the understanding required to select the appropriate measures for your organization.
A New Job. What a Day! More Questions Than Answers. What Are We Doing Wrong? The Tape Measure. Finding Your Tape Measure. Just Follow the Rules. Don't Rock the Boat. Asking the Right Questions. The Journey for Answers. A Career Cut Short. A Game Changer. Creating the Plan. Help from Others. Measurements with Meaning. A Time to Start Over. Take 2. It Does Not Happen Overnight. The Journey Continues.
A New Job. What a Day! More Questions Than Answers. What Are We Doing Wrong? The Tape Measure. Finding Your Tape Measure. Just Follow the Rules. Don't Rock the Boat. Asking the Right Questions. The Journey for Answers. A Career Cut Short. A Game Changer. Creating the Plan. Help from Others. Measurements with Meaning. A Time to Start Over. Take 2. It Does Not Happen Overnight. The Journey Continues.
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