Max Ammerman

The Root Cause Analysis Handbook

A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors

• Broschiertes Buch

Produktbeschreibung

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it. Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

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Produktdetails

• Verlag: Productivity Press
• Seitenzahl: 144
• Erscheinungstermin: 10. Februar 1998
• Englisch
• Abmessung: 229mm x 152mm x 8mm
• Gewicht: 228g
• ISBN-13: 9780527763268
• ISBN-10: 0527763268
• Artikelnr.: 21861009

Autorenporträt

Max Ammerman

Inhaltsangabe

INTRODUCTION Overview of Chapters Background Terms Subject Matter /
Chapters of Handbook Format Comments Scenario for Examples in
HandbookCHAPTER 1 DEFINE PROBLEM / COLLECT DATA Define the Problem Collect
DataCHAPTER 2 TASK ANALYSIS Paper-and-Pencil Task Analysis Walk-Through
Task AnalysisCHAPTER 3 CHANGE ANALYSISCHAPTER 4 CONTROL BARRIER
ANALYSISCHAPTER 5 EVENT AND CAUSAL FACTOR CHARTING Criteria for Event
Description Cause and Effect AnalysisCHAPTER 6 INTERVIEWS Techniques for
Conducting Interviews Stage 1: Prepare for the Interview Stage 2: Open the
Interview Stage 3: Conduct the Interview Types of Interview Questions
Techniques for Asking Questions and Responding to Answers The Communication
Process Stage 4: Close the InterviewCHAPTER 7 DETERMINE THE ROOT CAUSE What
Are the Types of Causes? Causal Factor Category List Determine Causes of
EventCHAPTER 8 DEVELOP CORRECTIVE ACTIONSCHAPTER 9REPORT Preparing a
Written Report Presenting to Management Glossary Appendix A: Initial Data
Gathering Forms: Personnel Statement Appendix B: Causal Factor Category
List Appendix C: Other Root Cause Analysis Tools and Techniques