The SAGE Handbook of Service-Dominant Logic

Herausgegeben:Vargo, Stephen L.; Lusch, Robert F.

• Gebundenes Buch

Produktbeschreibung

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a goods/product logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study:

Part 1: Introduction and Background

Part 2: Value Cocreation

Part 3: Service Exchange

Part 4: Service Ecosystems

Part 5: Institutions and Institutional Arrangements

Part 6: Resources and Resource Integration

Part 7: Actors and Practices

Part 8: Innovation

Part 9: Midrange Theory

Part 10: Selected Applications

Part 11: Reflections and Prospects

This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Produktdetails

• Verlag: Sage Publications
• Seitenzahl: 802
• Erscheinungstermin: 27. Oktober 2018
• Englisch
• Abmessung: 250mm x 175mm x 47mm
• Gewicht: 1539g
• ISBN-13: 9781526402837
• ISBN-10: 1526402831
• Artikelnr.: 51985002

Inhaltsangabe

SECTION 01: Introduction and Background
1. An Overview of Service-Dominant Logic - Robert F. Lusch & Stephen L.
Vargo
2. Services in Society and Academic Thought: An Historical Analysis
[Reprint] - Stephen L. Vargo & Fred W. Morgan
3. Why Service-Dominant Logic? - Stephen L. Vargo & Kaisa Koskela-Huotari
SECTION 02: Value Cocreation
4. Value Cocreation: Conceptualizations, Origins, and Developments - Janet
McColl-Kennedy & Lilliemay Cheung
5. Value Cocreation: An Ecosystem Perspective - Pennie Frow & Adrian Payne
6. The Cocreation of Brands - Hope Schau, Albert M. Muñiz Jr. & Melissa
Archpru Akaka
7. The Contextual Nature of Value and Value Cocreation - Anu Helkkula,
Apramey Dube & Eric Arnould
SECTION 03: Service Exchange
8. Reframing Exchange: A Service-ecosystems Perspective - Melissa Archpru
Akaka & Jennifer Chandler
9. Ethical Foundations for Exchange in Service Ecosystems - Patrick Murphy
& Gene Laczniak
10. The Dynamic Context of Service Exchange: Rethinking Service Context
from a Performativity Lens - Satoko Suzuki & Yutaka Yamauchi
11. How Service Exchange Drives Market (Re)Formation - Angeline Nariswari
SECTION 04: Service Ecosystems
12. Service Ecosystems: A Timely Worldview for a connected, digital and
data-driven economy - Irene Ng & Susan Wakenshaw
13. Systems Behavior and Implications for Service-Dominant logic - Philip
Godsiff, Roger Maull & Phil Davies
14. The Study of Service: From systems to ecosystems to ecology - Irene Ng,
Paul Maglio, Jim Spohrer & Susan Wakenshaw
15. Service Systems, Networks and Ecosystems: Connecting the Dots Concisely
from a Systems Perspective - Javier Reynoso, Sergio Barile, Marialuisa
Saviano & Jim Spohrer
SECTION 05: Institutions and Institutional Arrangements
16. Institutions and Institutionalization - Michael Kleinaltenkamp
17. Coordinating Resource Integration and Value Cocreation through
Institutional Arrangements: A Phenomenological Perspective - Ingo Karpen &
Michael Kleinaltenkamp
18. Institutional Change in Service Ecosystems - Jaakko Siltaloppi & Heiko
Wieland
19. Institutional Work for Value Co-creation: Navigating amid Power and
Persistence - Jörg Sydow, Olivier Berthod & Markus Helfen
SECTION 06: Resources and Resource Integration
20. Resource Integration: Concepts and Processes - Linda Peters
21. The Sustainability of Service Ecosystems - Helge Löbler
22. Emergence of Novel Resources in Service Ecosystems - Kaisa
Koskela-Huotari, Bo Edvardsson & Bård Tronvoll
23. Resource Integration Processes: The Dialectic of Presence and Absence -
Linda Peters
SECTION 07: Actors and Practices
24. Analyzing service processes at the micro level: actors and practices -
Hans Kjellberg, Suvi Nenonen & Karim Marini Thomé
25. Untangling the à priori differentiation of service exchanging actors -
Daniela Corsaro & Lars-Gunnar Mattson
26. Using practice theory for understanding resource integration in S-D
logic: a multinational study of leading-edge consumers - Oskar Korkman &
Luis Araujo
27. Attending to actors and practices: implications for Service-Dominant
logic - Hans Kjellberg
SECTION 08: Innovation
28. The need for a new innovation paradigm and the contribution of
Service-Dominant Logic - Marja Toivonen & Kyoichi Kijima
29. A Unifying Perspective for the Technological, Business Model, and
Market Aspects of Innovation - Heiko Wieland, Stephen Vargo & Melissa
Archpru Akaka
30. Enhancing the understanding of processes and outcomes of innovation:
the contribution of effectuation to S-D logic - Valtteri Kaartemo,
Christian Kowalkowski & Bo Edvardsson
31. A dynamic alternative to linear views on innovation - combining the
approaches of practice theory and expansive learning - Cristina Mele &
Tiziana Russo-Spena
SECTION 09: Midrange Theory
32. Advancing Knowledge about Service-Dominant Logic: The Role of Midrange
Theory - Rod Brodie & Helge Löbler
33. Tracking the Evolution of Engagement Research: Illustration of Midrange
Theory in the Service Dominant Paradigm - Elina Jaakkola, Jodie Conduit &
Julia Fehrer
34. Developing Midrange Theory for Emerging Markets: A Service-Dominant
Logic Perspective - Jacqueline Pels & Cristina Mele
35. Bridging S-D Logic and Business Practice with Midrange Theory: From
Dichotomies to Relational Dualities and beyond, in central marketing
concepts - Peter Ekman & Jimmie Röndell
SECTION 10: Selected Applications
36. Extending Service-Dominant Logic - outside marketing and inside
managerial practice - Kaj Storbacka
37. Extending innovation - from business model innovation to innovation in
service ecosystems - Julia Jonas & David Sörhammar
38. Designing for Service: From Service-Dominant Logic to Design Practice
(and vice versa) - Charlotta Windahl & Katarina Wetter-Edman
39. Service-dominant logic, service science and the role of robots as
actors - Paul Maglio & Chiehyeon Lim
SECTION 11: Reflections and Prospects
40. Toward a Grand View of Service: The Role of Service-Dominant logic -
Evert Gummesson
41. Backward and Forward - Stephen L. Vargo

Rezensionen

To understand modern marketing and modern economies, one should understand service-dominant logic. To understand service-dominant logic, I strongly recommend reading The SAGE Handbook of Service-Dominant Logic. It is complete, well documented, insightful, and shows the way forward. Professor Shelby D. Hunt 20180730