The Sales Playbook Playbook - Oyston, Naomi
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CRAFTING YOUR WINNING SALES & SERVICE EXCELLENCE STRATEGY: A STEP-BY-STEP GUIDE Sales is not a dirty word - it's how we help our customers with valued solutions to their needs. Without sales, there is no business. Without Service Excellence, we can lose the customers we've worked so hard to gain. Sales & Service are two sides of the same coin. This book shows you HOW to define and capture a winning strategy that is perfect for YOUR business. Your Sales Playbook is a collection of best practices that has been tailored to your unique business needs and industry. It maps out the journey for your…mehr

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Produktbeschreibung
CRAFTING YOUR WINNING SALES & SERVICE EXCELLENCE STRATEGY: A STEP-BY-STEP GUIDE Sales is not a dirty word - it's how we help our customers with valued solutions to their needs. Without sales, there is no business. Without Service Excellence, we can lose the customers we've worked so hard to gain. Sales & Service are two sides of the same coin. This book shows you HOW to define and capture a winning strategy that is perfect for YOUR business. Your Sales Playbook is a collection of best practices that has been tailored to your unique business needs and industry. It maps out the journey for your entire Sales & Service process in a way that's easy to understand, implement, and continuously improve. Having a well-defined Sales Playbook saves time, energy, and money by showing your people HOW to succeed better, faster, and easier. They should not have to work it out alone or reinvent the wheel - and neither should you! Our street proven strategies and simple frameworks are guaranteed to help your people hit the ground running to achieve high valued outcomes, scale your business, and delight your customers.
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Autorenporträt
Naomi has more than twenty years of leadership experience within the corporate, financial, and SME business sectors.She has had extensive executive level success, with direct responsibility for leading the implementation and performance assessment of Customer Service Excellence, Sales Performance, Productivity & Leadership training within Commonwealth Bank Business Banking. She has also led the Leadership Performance Coaching Team at Suncorp, with responsibility for Branch, Financial Planning, Home Lending, and Business Banking Leadership Development. Within Heritage Bank, she has designed and delivered a group-wide Sales Through Service program along with playing an integral role in developing a contemporary customer conversation framework and has also delivered a Risk Management program for leaders. As an independent consultant, she has worked across multiple industries including government, corporate, financial, insurance, mining, manufacturing, trade services, aged care, consulting, retail, technology, pharmaceutical, and education to help leaders to drive exceptional people to achieve high performance outcomes.Naomi specialises in providing bespoke solutions that meet the unique needs of her clients by gaining a deep understanding of each client's needs, challenges, and opportunities. Prior to setting up her consultancy, she operated her own successful commercial finance broking business and knows firsthand the challenges of creating a sustainable, profitable operation based on strong business-to-business relationships.Naomi judged on the Telstra Business Women's Awards, the AIM Leadership Excellence Awards and is recognised by the Who's Who of Australian Women for her contribution to mentoring women in the financial and business sectors. Naomi is passionate about helping her clients to focus on results that matter. She creates continuous, incremental improvement through combining street proven systems and processes with exemplary people skills and a culture of sustainability, using a head, heart, and soul approach to success.