The Service Organization - Tarling, Kate
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Every organization is a service organization but most weren't built to deliver services successfully end-to-end. This book aims to solve this problem. With examples from large organizations and services it delivers practical tools and ideas to change how organizations pursue their purpose.

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Produktbeschreibung
Every organization is a service organization but most weren't built to deliver services successfully end-to-end. This book aims to solve this problem. With examples from large organizations and services it delivers practical tools and ideas to change how organizations pursue their purpose.
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Autorenporträt
Kate Tarling helps large organizations create successful services by transforming the default working practices that get in the way. She does this through a mix of consulting, training and writing, and regularly advises boards, executives and teams, as managing director of a services consultancy she founded in 2012. She previously held senior leadership roles in government and the private sector. Kate has spoken on service organizations, design and leadership at Harvard University, Google, the Estonian Government, the British Institute for Government, Ravensbourne University London and the Royal College of Art.