The Service Systems Toolbox - Bicheno, John
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A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

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Produktbeschreibung
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
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Autorenporträt
Emeritus Professor of Lean Enterprise, University of Buckingham. Former director of Masters programme at Lean Enterprise Research Centre, Cardiff Business School (1998-2013). Began studying Lean / JIT at University of Witwatersrand, Johannesburg in 1983 with links to Toyota SA