Terrence L. Gargiulo

The Strategic Use of Stories in Organizational Communication and Learning

• Broschiertes Buch

Produktbeschreibung

Designed for students and practitioners in the fields of organizational behavior and human resource training and development, this groundbreaking book presents a cutting edge approach to improving organizational communication. Drawing on his extensive experience as an organizational development consultant and group process facilitator, Terrence Gargiulo shows how the use of storytelling is the key to effective communication and learning.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 272
• Erscheinungstermin: 31. Januar 2005
• Englisch
• Abmessung: 229mm x 152mm x 15mm
• Gewicht: 399g
• ISBN-13: 9780765614131
• ISBN-10: 0765614138
• Artikelnr.: 21032832

Autorenporträt

Terrence Gargiulo is an international speaker, author, organizational development consultant, and group process facilitator. He holds a Master of Management in Human Services from the Florence Heller School, at Brandeis University, and is a recipient of Inc. Magazine's Marketing Master Award. Among his numerous clients, past and present, are General Motors, Dreyer's Ice Cream, DTE Energy, U.S. Navy, U.S. Coast Guard, Merck, Boston University, City of Boston, City of Lowell, Arthur D. Little, Raytheon, and Coca-Cola.Phone: [phone]Web: http://www.makingstories.netE-mail: [e-mail]

Inhaltsangabe

Part 1 Frameworks
Chapter 1 Introduction
Chapter 2 A Working Model of Stories
Chapter 3 Organizational Communication: Broadcasting Signals
Chapter 4 Case Study:Dreyer's Ice Cream
Chapter 5 Organizational Learning: Building Bridges
Chapter 6 Case Studies: DTE Energy and Jeff Bukantz
Part 2 Interviews
Chapter 7 Introduction to the Interviews
Chapter 8 Interview with Bernice Moore, CTB/McGraw-Hill
Chapter 9 Interview with Robert Kraska, DTE Energy
Chapter 10 Interview with Sherrie Cornett, Dreyer's Ice Cream
Chapter 11 Interview with Marty Fischer, Starbucks Coffee
Chapter 12 Interview with Father Marus, Woodside Priory School
Part 3 The Competency Map
Chapter 13 Introduction to the Competency Map
Chapter 14 The Core
Chapter 15 The Process Ring
Chapter 16 The Interaction Ring
Chapter 17 Summary