Designed for students and practitioners in the fields of organizational behavior and human resource training and development, this groundbreaking book presents a cutting edge approach to improving organizational communication. Drawing on his extensive experience as an organizational development consultant and group process facilitator, Terrence Gargiulo shows how the use of storytelling is the key to effective communication and learning.
Designed for students and practitioners in the fields of organizational behavior and human resource training and development, this groundbreaking book presents a cutting edge approach to improving organizational communication. Drawing on his extensive experience as an organizational development consultant and group process facilitator, Terrence Gargiulo shows how the use of storytelling is the key to effective communication and learning.
Terrence Gargiulo is an international speaker, author, organizational development consultant, and group process facilitator. He holds a Master of Management in Human Services from the Florence Heller School, at Brandeis University, and is a recipient of Inc. Magazine's Marketing Master Award. Among his numerous clients, past and present, are General Motors, Dreyer's Ice Cream, DTE Energy, U.S. Navy, U.S. Coast Guard, Merck, Boston University, City of Boston, City of Lowell, Arthur D. Little, Raytheon, and Coca-Cola.Phone: 781-894-4381Web: http://www.makingstories.netE-mail: terrence@makingstories.net
Inhaltsangabe
Part 1 Frameworks Chapter 1 Introduction Chapter 2 A Working Model of Stories Chapter 3 Organizational Communication: Broadcasting Signals Chapter 4 Case Study:Dreyer's Ice Cream Chapter 5 Organizational Learning: Building Bridges Chapter 6 Case Studies: DTE Energy and Jeff Bukantz Part 2 Interviews Chapter 7 Introduction to the Interviews Chapter 8 Interview with Bernice Moore, CTB/McGraw-Hill Chapter 9 Interview with Robert Kraska, DTE Energy Chapter 10 Interview with Sherrie Cornett, Dreyer's Ice Cream Chapter 11 Interview with Marty Fischer, Starbucks Coffee Chapter 12 Interview with Father Marus, Woodside Priory School Part 3 The Competency Map Chapter 13 Introduction to the Competency Map Chapter 14 The Core Chapter 15 The Process Ring Chapter 16 The Interaction Ring Chapter 17 Summary
Part 1 Frameworks Chapter 1 Introduction Chapter 2 A Working Model of Stories Chapter 3 Organizational Communication: Broadcasting Signals Chapter 4 Case Study:Dreyer's Ice Cream Chapter 5 Organizational Learning: Building Bridges Chapter 6 Case Studies: DTE Energy and Jeff Bukantz Part 2 Interviews Chapter 7 Introduction to the Interviews Chapter 8 Interview with Bernice Moore, CTB/McGraw-Hill Chapter 9 Interview with Robert Kraska, DTE Energy Chapter 10 Interview with Sherrie Cornett, Dreyer's Ice Cream Chapter 11 Interview with Marty Fischer, Starbucks Coffee Chapter 12 Interview with Father Marus, Woodside Priory School Part 3 The Competency Map Chapter 13 Introduction to the Competency Map Chapter 14 The Core Chapter 15 The Process Ring Chapter 16 The Interaction Ring Chapter 17 Summary
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