The Truth About Negotiations, Second Edition shares even more proven principles for handling virtually every negotiation situation. Building on her widely praised First Edition, Leigh Thompson delivers more than 50 real solutions for the make-or-break scenarios faced by every negotiator. In this edition, Thompson adds powerful new "truths" and techniques for negotiating across generations and cultures, negotiating in virtual/online environments, and more. Thompson: Provides realistic game plans that work in any negotiation situation Focuses on the two key tasks of any negotiation: how to…mehr
The Truth About Negotiations, Second Edition shares even more proven principles for handling virtually every negotiation situation. Building on her widely praised First Edition, Leigh Thompson delivers more than 50 real solutions for the make-or-break scenarios faced by every negotiator. In this edition, Thompson adds powerful new "truths" and techniques for negotiating across generations and cultures, negotiating in virtual/online environments, and more. Thompson: Provides realistic game plans that work in any negotiation situation Focuses on the two key tasks of any negotiation: how to create win-win deals by leveraging information carefully collected from the other party; and how to effectively lay claim to part of the win-win goldmine Demonstrates how to handle less-than-perfect situations, such as getting called on a bluff, establishing trust with someone you don't trust, recognizing when to walk away, negotiating with people you don't like - and conversely, negotiating with people you love, and who love you She guides you every step of the way, helping you plan strategy, understand your "best alternative to a negotiated agreement," make the first offer, control the process (and your emotions), resolve difficult disputes, and achieve the negotiation goals that matter most. Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Leigh Thompson is a Distinguished Professor of Dispute Resolution & Organizations at the Kellogg School of Management at Northwestern University. She directs the Leading High Impact Teams executive program, the Kellogg Team and Group Research Center, and co-directs the Negotiation Strategies for Managers program. An active scholar and researcher, she has published more than 110 research articles and chapters and has authored 9 books, including: Creative Conspiracy: The New Rules of Breakthrough Collaboration, The Mind and Heart of the Negotiator, Making the Team, Organizational Behavior Today, Creativity and Innovation in Organizational Teams, Shared Knowledge in Organizations, Negotiation: Theory and Research, The Social Psychology of Organizational Behavior, and Confl ict in Organizational Groups. Thompson speaks and conducts workshops on negotiation teamwork, collaboration, and creativity skills for large and small organizations across the globe.
Inhaltsangabe
Introduction vii Part 1: Negotiation: A 30,000-foot view 1 Truth 1: Negotiation: A natural gift? 3 Truth 2: The magic bullet: Preparation 7 Truth 3: Your industry is unique (and other myths) 11 Truth 4: Win–win, win–lose, and lose–lose negotiations 15 Truth 5: Four sand traps in the golf game of negotiation 19 Truth 6: If you have only one hour to prepare 23 Part 2: The bottom line on bottom lines 27 Truth 7: Identify your BATNA 29 Truth 8: Develop your reservation price 33 Truth 9: It’s alive! Constantly improve your BATNA 37 Truth 10: Don’t reveal your BATNA 41 Truth 11: Don’t lie about your BATNA 45 Truth 12: Signal your BATNA 49 Truth 13: Research the other party’s BATNA 53 Part 3: Black belt negotiation skills 55 Truth 14: Set optimistic but realistic aspirations 57 Truth 15: The power of making the fi rst off er 61 Truth 16: What if the other party makes the fi rst off er? 65 Truth 17: Plan your concessions 69 Truth 18: Be aware of the “even-split” ploy 73 Truth 19: Reveal your interests 77 Truth 20: Negotiate issues simultaneously, not sequentially 81 Truth 21: Logrolling (I scratch your back, you scratch mine) 85 Truth 22: Make multiple off ers of equivalent value simultaneously 89 Truth 23: Postsettlement settlements 93 Truth 24: Contingent agreements 97 Part 4: Psychology 101 Truth 25: The reciprocity principle 103 Truth 26: The reinforcement principle 107 Truth 27: The similarity principle 111 Truth 28: The anchoring principle 115 Truth 29: The framing principle 119 Part 5: People problems (and solutions) 123 Truth 30: Responding to temper tantrums 125 Truth 31: How to negotiate with someone you hate 129 Truth 32: How to negotiate with someone you love 133 Truth 33: Of men, women, and pie-slicing 137 Truth 34: Your reputation 141 Truth 35: Building trust 145 Truth 36: Repairing broken trust 149 Truth 37: Saving face 153 Part 6: I-negotiations and E-negotiations 157 Truth 38: Negotiating on the phone 159 Truth 39: Negotiating via email and the Internet 163 Truth 40: When negotiations shift from relational to highly transactional 167 Truth 41: Negotiating across generations 171 Truth 42: Negotiating with diff erent organizational cultures 175 Truth 43: Negotiating with diff erent demographic cultures 179 Part 7: Negotiation Yoga 183 Truth 44: What’s your sign? (Know your disputing style) 185 Truth 45: Satisfi cing versus optimizing 189 Truth 46: Are you an enlightened negotiator? 193 References 197 Acknowledgments 203 About the Author 204
Introduction vii Part 1: Negotiation: A 30,000-foot view 1 Truth 1: Negotiation: A natural gift? 3 Truth 2: The magic bullet: Preparation 7 Truth 3: Your industry is unique (and other myths) 11 Truth 4: Win–win, win–lose, and lose–lose negotiations 15 Truth 5: Four sand traps in the golf game of negotiation 19 Truth 6: If you have only one hour to prepare 23 Part 2: The bottom line on bottom lines 27 Truth 7: Identify your BATNA 29 Truth 8: Develop your reservation price 33 Truth 9: It’s alive! Constantly improve your BATNA 37 Truth 10: Don’t reveal your BATNA 41 Truth 11: Don’t lie about your BATNA 45 Truth 12: Signal your BATNA 49 Truth 13: Research the other party’s BATNA 53 Part 3: Black belt negotiation skills 55 Truth 14: Set optimistic but realistic aspirations 57 Truth 15: The power of making the fi rst off er 61 Truth 16: What if the other party makes the fi rst off er? 65 Truth 17: Plan your concessions 69 Truth 18: Be aware of the “even-split” ploy 73 Truth 19: Reveal your interests 77 Truth 20: Negotiate issues simultaneously, not sequentially 81 Truth 21: Logrolling (I scratch your back, you scratch mine) 85 Truth 22: Make multiple off ers of equivalent value simultaneously 89 Truth 23: Postsettlement settlements 93 Truth 24: Contingent agreements 97 Part 4: Psychology 101 Truth 25: The reciprocity principle 103 Truth 26: The reinforcement principle 107 Truth 27: The similarity principle 111 Truth 28: The anchoring principle 115 Truth 29: The framing principle 119 Part 5: People problems (and solutions) 123 Truth 30: Responding to temper tantrums 125 Truth 31: How to negotiate with someone you hate 129 Truth 32: How to negotiate with someone you love 133 Truth 33: Of men, women, and pie-slicing 137 Truth 34: Your reputation 141 Truth 35: Building trust 145 Truth 36: Repairing broken trust 149 Truth 37: Saving face 153 Part 6: I-negotiations and E-negotiations 157 Truth 38: Negotiating on the phone 159 Truth 39: Negotiating via email and the Internet 163 Truth 40: When negotiations shift from relational to highly transactional 167 Truth 41: Negotiating across generations 171 Truth 42: Negotiating with diff erent organizational cultures 175 Truth 43: Negotiating with diff erent demographic cultures 179 Part 7: Negotiation Yoga 183 Truth 44: What’s your sign? (Know your disputing style) 185 Truth 45: Satisfi cing versus optimizing 189 Truth 46: Are you an enlightened negotiator? 193 References 197 Acknowledgments 203 About the Author 204
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