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Thesis (M.A.) from the year 2017 in the subject Computer Science - General, grade: MA, , language: English, abstract: The purpose of the work is to analyze the key factors of the successful implementation of ERP-systems within the framework of the problem of interaction between management, employees of the company, and the external environment. In the course of the research, the following were conducted: analysis of the ERP system market, identification of the main trends, problems and prospects; highlighting the main advantages and disadvantages of implementing ERP-system in the enterprise; analysis of approaches to assessing the cost-effectiveness of implementing the ERP-system; generalization of ERP system implementation experience at specific enterprises, evaluation of implementation efficiency; development of recommendations for replicating the ERP-system in accordance with the analysis. As a result of the research, it was found that the implementation of ERP-systems is an expensive and resource-intensive process that distracts the management and production personnel of the company from the main activity for a long time. In this connection, studies of mechanisms for reducing these costs and overcoming resistance to change are relevant. The typification of the implementation of ERP-systems is expected to reduce the negative factors.