The Whitehall Effect - Seddon, John
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John Seddon is back with an uncompromising account of Whitehall's effect on public services. It's a damning read. He explains how successive governments have undermined our public services and the devastation that three decades of political fads and bad theory have caused. Then he sets out unprecedented opportunity now available to us

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Produktbeschreibung
John Seddon is back with an uncompromising account of Whitehall's effect on public services. It's a damning read. He explains how successive governments have undermined our public services and the devastation that three decades of political fads and bad theory have caused. Then he sets out unprecedented opportunity now available to us
Autorenporträt
John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance.