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In the evolving landscape of modern service systems, there is a need for a unified theoretical framework that illuminates service delivery and value creation. This dissertation ventures into that uncharted territory, laying down a mathematical model based on hypergraph theory that encapsulates the essence of service and value creation. It conceptualizes three main components, (1) a resource model, (2) a value proposition model, which includes a value proposition graph, and (3) its mathematical structures, which allow us to derive functional models for applications. The resulting service model…mehr

Produktbeschreibung
In the evolving landscape of modern service systems, there is a need for a unified theoretical framework that illuminates service delivery and value creation. This dissertation ventures into that uncharted territory, laying down a mathematical model based on hypergraph theory that encapsulates the essence of service and value creation. It conceptualizes three main components, (1) a resource model, (2) a value proposition model, which includes a value proposition graph, and (3) its mathematical structures, which allow us to derive functional models for applications. The resulting service model integrates a service¿s resource and process model, which provides a theoretical structure for future service-oriented information systems. As such, it lays the foundation for a data structure that integrates both processes and traditional data models, closer representing how value is created.
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