Monique Richardson

Broschiertes Buch

They Serve Like We Lead: How to take care of your people, so they take care of your customers

Beschreibung

Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership.

Autor

Monique Richardson is a leading speaker and expert in service leadership and customer service whose goal is to help transform customer service cultures through a service leadership-driven approach. She works with organisations across the globe and is the author of Managing Difficult Customer Behaviour: A Practical Guide for Confident Conversations.

Produktdetails

• Verlag: Bookpod
• Seitenzahl: 272
• Erscheinungstermin: 5. Mai 2023
• Englisch
• Abmessung: 229mm x 152mm x 19mm
• Gewicht: 367g
• ISBN-13: 9780645792706
• ISBN-10: 0645792705
• Artikelnr.: 68105492