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Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership.

Produktbeschreibung
Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership.
Autorenporträt
Monique Richardson is a leading speaker and expert in service leadership and customer service whose goal is to help transform customer service cultures through a service leadership-driven approach. She works with organisations across the globe and is the author of Managing Difficult Customer Behaviour: A Practical Guide for Confident Conversations.