John S Oakland

Total Organizational Excellence

• Gebundenes Buch

Produktbeschreibung

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

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Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• Seitenzahl: 280
• Erscheinungstermin: 1. September 2016
• Englisch
• Abmessung: 234mm x 156mm x 18mm
• Gewicht: 572g
• ISBN-13: 9781138149397
• ISBN-10: 113814939X
• Artikelnr.: 69948933

Autorenporträt

Executive Chairman Oakland Consulting plc Professor of Business Excellence Leeds University Business School

Inhaltsangabe

A Framework for total organizational excellence
Leadership, commitment and culture
Strategic planning
Quality and processes
Process analysis
Process documentation and systems
Self-assessment: gap analysis
Benchmarking
Defining improvement opportunities and prioritising
People: their development and teamwork
People: communications and training
Re-visioning and process re-design
Continuous improvement
Performance measurement and feedback
Index.