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Research study (2001) conducted in Panama City,
Florida to investigate the effect of using a total
quality management (TQM) resource manual on the
understanding and perceived effectiveness of team
leaders and managers in performance improvement
activities. The subjects of the study were working
with a newly implemented total quality management
system. An extensive 6-month training program to
prepare for the implementation of the TQM system had
recently been conducted in the urban healthcare
facility used for the investigation. The premise of
the study was to determine whether simplifying the
information given to the TQM teams might enhance
their effectiveness and understanding of the
process. Total quality management, as a practice
concept, has not proven to be highly effective in
healthcare organizations. Further research is
recommended to adapt the TQM model for healthcare
organizations. The theoretical framework
used in this study was based on the work of W.
Edwards Deming (1900-1993).
Florida to investigate the effect of using a total
quality management (TQM) resource manual on the
understanding and perceived effectiveness of team
leaders and managers in performance improvement
activities. The subjects of the study were working
with a newly implemented total quality management
system. An extensive 6-month training program to
prepare for the implementation of the TQM system had
recently been conducted in the urban healthcare
facility used for the investigation. The premise of
the study was to determine whether simplifying the
information given to the TQM teams might enhance
their effectiveness and understanding of the
process. Total quality management, as a practice
concept, has not proven to be highly effective in
healthcare organizations. Further research is
recommended to adapt the TQM model for healthcare
organizations. The theoretical framework
used in this study was based on the work of W.
Edwards Deming (1900-1993).