Joel E Ross, Susan Perry

Total Quality Management

Text, Cases, and Readings, Third Edition

• Broschiertes Buch

Produktbeschreibung

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

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Produktdetails

• Verlag: CRC Press
• 3rd edition
• Seitenzahl: 566
• Erscheinungstermin: 25. Juni 1999
• Englisch
• Abmessung: 229mm x 153mm x 30mm
• Gewicht: 762g
• ISBN-13: 9781574442663
• ISBN-10: 157444266X
• Artikelnr.: 22033696

Autorenporträt

Joel E. Ross

Inhaltsangabe

Introduction to Total Quality Management. Leadership. Information and
Analysis. Strategic Planning. Human Resource Focus. Process Management.
Customer and Market Focus. Benchmarking. Organizing for Total Quality
Management. Productivity, Quality, and Re-engineering. The Cost of Quality.
ISO 9000 and Universal Standards of Quality. Theory of Constraints.
Varifilm Case Study. Index.