Transformation in the Public Service
The case of service delivery in the Health Sector
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Governments worldwide are faced with the challenges of transformation and the need to modernise administrative and management systems. New and more focused entities or agencies are continued to be created to complete the already existing ones.In addition, already exisiting strucutes have been continued to be revisited and assessed while new policies and strtegies re being put in place in key areas such as human resource management, to achieve good governance. As some authours argue that transformation is not only about organisation or re-engineerng, it is about change management. Change progra...
Governments worldwide are faced with the challenges
of transformation and the need to modernise
administrative and management systems. New and more
focused entities or agencies are continued to be
created to complete the already existing ones.In
addition, already exisiting strucutes have been
continued to be revisited and assessed while new
policies and strtegies re being put in place in key
areas such as human resource management, to achieve
good governance. As some authours argue that
transformation is not only about organisation or re-
engineerng, it is about change management. Change
programs needs to be ahead of the transformation
process to ensure that employees' mindset is set
ready for cultural shift. The organisation culture
need to be conducive to the implementation of
transformation processes.
of transformation and the need to modernise
administrative and management systems. New and more
focused entities or agencies are continued to be
created to complete the already existing ones.In
addition, already exisiting strucutes have been
continued to be revisited and assessed while new
policies and strtegies re being put in place in key
areas such as human resource management, to achieve
good governance. As some authours argue that
transformation is not only about organisation or re-
engineerng, it is about change management. Change
programs needs to be ahead of the transformation
process to ensure that employees' mindset is set
ready for cultural shift. The organisation culture
need to be conducive to the implementation of
transformation processes.
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