This updated and expanded new edition builds upon the highly successful first edition to provide an accessible guide to what pro-social practice is and how to do it, offering support and practical guidance for managers and practitioners seeking to implement and develop pro-social practice.
This updated and expanded new edition builds upon the highly successful first edition to provide an accessible guide to what pro-social practice is and how to do it, offering support and practical guidance for managers and practitioners seeking to implement and develop pro-social practice.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
1. Introduction 2. Developing Empathetic Relationships and Working in a Solution focused way 3. Exploring the Legitimate use of Authority: Roles, Rules, Values, Expectations and Rewards 4. Assertive Interactions and Pro social Feedback 5. Motivating the Unwilling Client 6. Practical ways of Helping People to Change 7. Taking a Systematic, Pro social, Collaborative Approach to Problem Solving 8. Responding to Individual Need and Diversity 9. Being a Pro social Manager: Becoming a Pro social Organisation 10. Pro social Modelling in Practice Appendices: Exercises to Develop and Embed Pro social Modelling in Teams A. Pro social Audit of the Workplace B. Action Planning Using the Pro social Audit C. Rewards, Sanctions and Values D. Pro social Modelling: Assessment of Indicidual Practice E. Working Pro socially Together: Critical Incident Analysis
1. Introduction 2. Developing Empathetic Relationships and Working in a Solution focused way 3. Exploring the Legitimate use of Authority: Roles, Rules, Values, Expectations and Rewards 4. Assertive Interactions and Pro social Feedback 5. Motivating the Unwilling Client 6. Practical ways of Helping People to Change 7. Taking a Systematic, Pro social, Collaborative Approach to Problem Solving 8. Responding to Individual Need and Diversity 9. Being a Pro social Manager: Becoming a Pro social Organisation 10. Pro social Modelling in Practice Appendices: Exercises to Develop and Embed Pro social Modelling in Teams A. Pro social Audit of the Workplace B. Action Planning Using the Pro social Audit C. Rewards, Sanctions and Values D. Pro social Modelling: Assessment of Indicidual Practice E. Working Pro socially Together: Critical Incident Analysis
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