Transforming the Bottom Line: Managing Performance with the Real Numbers - Hope, Tony; Hope, Jeremy
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Transforming the Bottom Line reveals how to measure the work of an organization and determine whether that work adds value to the customer. The authors focus on identifying the real numbers that give a moving picture of the company's performance by measuring quality, speed, customer service, and profitability of products and customers.

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Produktbeschreibung
Transforming the Bottom Line reveals how to measure the work of an organization and determine whether that work adds value to the customer. The authors focus on identifying the real numbers that give a moving picture of the company's performance by measuring quality, speed, customer service, and profitability of products and customers.
Autorenporträt
Jeremy Hope is a Director of the Beyond Budgeting Roundtable, a not-for-profit collaborative that designs new performance management processes. He is a chartered accountant and a co-author of Transforming the Bottom Line and Competing in the Third Wave. He is a former venture capitalist and founder of several businesses. He lives in West Yorkshire, England.