TRANSIENT STUDY OF QUEUES WITH IMPATIENCE AND RETENTION - Sharma, Sapana;Kumar, Rakesh
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Queuing models with customers' impatience have become the hot topic of research in the current era. We normally encounter such queuing systems in grocery stores, banks, hospitals, computer-communication networks etc. Customers' impatience in case of revenue generating businesses leads to loss of revenue while customers' impatience (packet loss, frame loss etc.) in case of computer-communication networks leads to the loss of valuable information. Hence, the study of queuing systems with impatient customers assumes a lot of significance. In this book we have developed and analysed a number of…mehr

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Produktbeschreibung
Queuing models with customers' impatience have become the hot topic of research in the current era. We normally encounter such queuing systems in grocery stores, banks, hospitals, computer-communication networks etc. Customers' impatience in case of revenue generating businesses leads to loss of revenue while customers' impatience (packet loss, frame loss etc.) in case of computer-communication networks leads to the loss of valuable information. Hence, the study of queuing systems with impatient customers assumes a lot of significance. In this book we have developed and analysed a number of Markovian queuing systems with customers' impatience and retention, and have derived their transient solutions. The probability generating function technique and Runge-Kutta method of fourth order are employed for the transient analysis. Some important measures of performance like mean, variance, average reneging rate, and average retention rate are derived and discussed. A number of numericalexamples are provided in different chapters of the book which deal with the sensitivity analyses and some comparisons.
Autorenporträt
Dr. Sapana Sharma has received her Ph.D. in the area of Queuing Theory. She has published more than 13 research papers in the reputed journals. She also worked as Project Fellow in UGC sponsored Major Research Project. She has presented her work in more than 10 national and international conferences.