"For almost three decades, Kathy Obear has helped thousands of people in workshops and coaching sessions learn to effectively navigate difficult workplace situations. Now, she shares the tools and skills of her 7-step process. The Triggering Event Cycle, so you can take back control of your emotions and successfully rise above toxic work environments. Kathy uses stories and realistic examples to make these concepts accessible and easy to apply in your life. Her book is full of tools and exercises designed to help you effectively navigate workplace drama and create greater teamwork, productivity, and innovation in your organization."--adapted from book cover