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Welcome to Unconventional Customer Service: How To Break the Rules and Provide Unparalleled Service. This book was designed to assist you and your company in the pursuit of providing excellent customer service to those who count the most in your business.The basic precepts that I present here are as applicable to a salesman selling knickknacks as they are to a security officer walking a patrol in a dark warehouse at 3:00 a.m. Excellent customer service is what customers want above all. Over my decades of working in many capacities for many different types of companies, I have personally used all of these ideas, and they've all worked extremely well and achieved great client satisfaction. They may need some tweaking to fit your company, but they will work. I guarantee it.Knowing Robert for the past 30 years, I've seen his unconventional customer service grow in popularity. It simply works! I would not hesitate to recommend that you consider his expertise and his passion for assisting others with this issue. -Jerold A. Ramos Sr., CFE, CPP, CRM, CMMR