Andere Kunden interessierten sich auch für
![Customer Service and Beyond]( "Customer Service and Beyond")
Customer Service and Beyond19,99 €![Happy to Help: The Lost Art of Customer Service]( "Happy to Help: The Lost Art of Customer Service")
Happy to Help: The Lost Art of Customer Service28,99 €![Customer Service in Procurement Organizations]( "Customer Service in Procurement Organizations")
Customer Service in Procurement Organizations12,99 €![Marketing Buzzword to Marketing Authority: Your Guide to Understanding Marketing Buzzwords, and Learning How to Use Them to Build a Successful Persona]( "Marketing Buzzword to Marketing Authority: Your Guide to Understanding Marketing Buzzwords, and Learning How to Use Them to Build a Successful Persona")
Marketing Buzzword to Marketing Authority: Your Guide to Understanding Marketing Buzzwords, and Learning How to Use Them to Build a Successful Persona14,99 €![Hello, May I Help You?: How to Become a Customer Service Superstar]( "Hello, May I Help You?: How to Become a Customer Service Superstar")
Hello, May I Help You?: How to Become a Customer Service Superstar14,99 €![Understanding the Communication Process in the Workplace]( "Understanding the Communication Process in the Workplace")
Understanding the Communication Process in the Workplace57,99 €![Understanding Americans: : A Guide for Everybody Else]( "Understanding Americans: : A Guide for Everybody Else")
Understanding Americans: : A Guide for Everybody Else9,99 €
* What is customer service? * What is customer sensitivity? * How do you feel when a customer vents on you? * How to handle customer relations? * How to close loop customer calls? There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories. This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.