Alastair Williams

Understanding the Hospitality Consumer

• Broschiertes Buch

Produktbeschreibung

'Understanding the Hospitality Consumer' presents a unique perspective on consumer behaviour in the hospitality sector. It seeks to focus on the role of consumption in hospitality and to investigate our understanding of its place in the contemporary industry. Taking the view that successful marketing demands focusing on the customer, this text concentrates on understanding and determining customer needs, relevant factors in consumer buying behaviour and the effectiveness of today's marketing techniques.Using industry based case studies and examples 'Understanding the Hospitality Consumer' :* Introduces and explores the role of consumer behaviour theory in the context of hospitality management* Discusses the principles and research of consumer behaviour and illustrates how they are used in the hospitality industry today* Examines the value of consumer behaviour research as applied to the contemporary hospitality industry* Explores the challenges to traditional approaches to consumption posed by the postmodern hospitality consumerThe book's targeted focus and practical application ensures that it is well suited for both students and practising managers in the hospitality field.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 278
• Erscheinungstermin: 14. Mai 2002
• Englisch
• Abmessung: 234mm x 156mm x 15mm
• Gewicht: 427g
• ISBN-13: 9780750652490
• ISBN-10: 0750652497
• Artikelnr.: 21792080

Autorenporträt

Alistair Williams

Inhaltsangabe

Introduction
Consumers and services
Individual processes
Social processes
Cultural influences
Consumer decision models
The end of the marketing concept
Postmodern consumers
Marketing meaning and signification
Researching contemporary consumers
Hospitality implications of the revolution in consumption.