United Breaks Guitars: The Power of One Voice in the Age of Social Media - Carroll, Dave
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The author songwriter wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150 and the Internet, could turn an entire industry upside down. This title presents his story.

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The author songwriter wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150 and the Internet, could turn an entire industry upside down. This title presents his story.