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In this book, the authors describe and challenge the pervasive and often unconscious "ease" in our everyday communication. By both raising critical awareness of "ease" and introducing cognitive, emotional and communicative resources, the authors provide readers with strategies to engage in effective communication about difficult subjects.

Produktbeschreibung
In this book, the authors describe and challenge the pervasive and often unconscious "ease" in our everyday communication. By both raising critical awareness of "ease" and introducing cognitive, emotional and communicative resources, the authors provide readers with strategies to engage in effective communication about difficult subjects.
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Autorenporträt
By Xiaowei Shi and Steve Mortenson